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"As a bit of background, I have been to a couple of other's stores recently to see if they could tell me what the replacement shoe for my Adidas Cairo would be. None of them had a clue, although one of them did show me a shoe that she claimed was the replacement, but she didn't know why.
"So I went back to your Willis St shop, to be greeted by a friendly young man. He was enthusiastic, impressively knowledgeable, and was able to instantly tell me that although Adidas no longer made a shoe like the Cairo, he was able to show me a number of shoes with similar characteristics.
"I was impressed with his product knowledge, his genuine passion for his product, and his desire to get the right outcome for me. I bought on the spot, and will continue to recommend your shops to anyone who will listen!!"