Online Purchases Only
60 Day Returns & Exchanges
Shoe Clinic's 60 day returns and exchanges policy applies to all shoes purchased online. Shoes must be returned unworn, in their original condition, and in the original packaging.
Returns Window
60 days from date of dispatch
Condition Required
Unworn, in original condition (as new), in original packaging
Postage Costs
All return courier and postage fees are at the customer's expense
How to return your shoes
1
Wrap the shoes in their original packaging.
2
Include your name, address, order number, and a phone number we can reach you on.
3
Post to the Shoe Clinic Web Store:
Shoe Clinic Web Store, 58b Willis Street, Wellington 6011
4
We will contact you within 24 hours of receiving your return to confirm your refund or exchange.
Shoe Clinic's online 60 day returns and exchange policy is not the same as our in-store 30 Day Money Back Guarantee. Shoes bought online must be returned in 'as new' condition. Online purchases cannot be returned at a Shoe Clinic retail store.
