60 days returns policy for online purchases

Returns / Exchanges
within 60 days
Web store Shoe Clinic's 60 day returns/exchanges policy is applicable for all shoes purchased online only.



How and where to return the shoes


Please click here to read a full description of Shoe Clinic's Returns/Exchanges/Refunds process.

Returns process: Wrap the shoes in their original packaging and return to the Shoe Clinic web store at the following address: Shoe Clinic Web Store, 58b Willis Street, Wellington 6011. Include a phone number that we can reach you on please.

PLEASE NOTE THAT SHOE CLINIC'S ONLINE 60 DAY RETURNS/EXCHANGE POLICY IS NOT THE SAME AS OUR IN-STORE 30 DAY MONEY BACK GUARANTEE.

SHOES BOUGHT ONLINE MUST BE RETURNED IN 'AS NEW' CONDITION.