Terms and Conditions

About Us

This website is owned and operated by Shoe Clinic Franchises Limited. We have 19 stores operating throughout New Zealand. Shoe Clinic Franchises is 100% New Zealand owned & operated.
If you wish to contact us, please Phone: 0800 254 642 or (04) 472 4219 Monday to Friday between 9:00am to 5:00pm or Email: [email protected]

Placing an Order

When you place an order through this website, you are buying the goods from Shoe Clinic.
We will send you an email to confirm that we have received your order. Payment for the goods must be made at the time that you place your order. In the event that the goods are no longer available, you will be advised and your payment will be refunded in full.
An order is made on our website by placing a product in your shopping cart and proceeding through our checkout process. Orders $100 and over are freight free. Orders under $100 incur a $10 freight charge.
The final step consists of a confirmation page with full details of your order, which you are able to print as a record of your order. We will also email you with confirmation of your order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently or where there has been an error in the listing, description or pricing of the goods.

Pricing and Availability

All prices listed on “Shoe Clinic” website are in New Zealand dollars and are inclusive of GST, but not any delivery charges. While we endeavour to ensure that all prices are correct when published, we reserve the right to amend the prices where an error has occurred.
Also note, these prices listed are available online only as pricing may vary in-store.
While we endeavour to ensure that a reasonable number of goods are available at the prices stated, we cannot guarantee that there will be sufficient stock to meet all orders.
In the unlikely event where a product that has been ordered is no longer available, our Sales Representative will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product.
If there is an error in pricing online, in a product description, name or product image, Shoe Clinic reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid will be fully refunded.

Payment Options

Payment is accepted with the following New Zealand credit cards: (we do not accept payment from overseas credit cards)

Prices and Promotions Advertised on this Website

Prices and promotions advertised on this “Shoe Clinic” website are for online ordering on this website only. Consequently, prices and savings may vary in-store. To check relative prices please feel free to call or email your local Shoe Clinic store.

Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our site are processed via the secure Payment Express Gateway which secures your credit card information.


Free delivery on any order over $100. All deliveries under the value of $100 will incur a $10 freight charge.
Orders are delivered by PBT Couriers.
Your goods will be supplied by Shoe Clinic in accordance with your instructions given when you placed your order. You can change your delivery instructions at any time by contacting Shoe Clinic and quoting your order number.

At this time, we only deliver to New Zealand addresses excluding P O Boxes and Private Bags. We do not deliver outside New Zealand or accept overseas credit cards. Note that we are unable to deliver items on weekends.

Please note that a signature is required for all deliveries. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your goods. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 5 business days by Phone: 0800 254 642 or (04) 472 4219 or Email: [email protected]

Delivery Period

Shoe Clinic will endeavour to ensure that the majority of orders will be available for dispatch within 1 business day of the order being placed. Rural deliveries may take longer.

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

For any enquires please contact Shoe Clinic by Phone: 0800 254 642 or (04) 472 4219 or Email: [email protected]

Returns and Refunds

If you are shopping in one of our Shoe Clinic stores, we would endeavour to assist you to purchase the correct product for your requirements by asking you the right questions. However, this is not as easy when you order online. If you need help or have questions about any products please contact us first, before you purchase online.

Shoe Clinic’s 30 Day Money Back Guarantee only applies to shoes purchased in-store at one of our 19 nationwide retail stores. It does not apply for online shoe purchases.

If you do purchase online and want to return or exchange the product you purchased, please do so within 60 days provided the product is unworn, in original condition (as new) and in the original packaging. All related costs (including courier/postage fees) will be at the expense of the customer. Online purchases cannot be returned at a Shoe Clinic retail store. Exchange requests will only be dispatched when the item has been returned in original condition (as new) to our warehouse.

Shoe Clinic Gift Vouchers purchased in-store or online are non-refundable.

You are also entitled to all guarantees and rights to return faulty goods that may be given by the manufacturer of the goods and by law except where excluded in these terms and conditions. To discuss any of the above please contact Shoe Clinic by Phone: 0800 254 642 or (04) 472 4219 or Email: [email protected]

Exclusions to the Fair-Trading Act 1986 and Consumer Guarantees Act 1993

Where you are in trade, you agree it is fair and reasonable that the following provisions of the Fair-Trading Act are excluded:

  • Section 9 which prohibits misleading and deceptive conduct generally.
  • Section 12A which prohibits unsubstantiated representations.
  • Section 13 which prohibits false or misleading representations.

The guarantees under the Consumer Guarantees Act 1993 are excluded for all purchases of goods made for business purposes. However, any manufacturer’s warranty and the Sale of Goods Act 1908 will continue to apply.

Terms & Conditions of Use

By entering the “Shoe Clinic” website, you acknowledge that you have read, understood and agreed with the following terms and conditions of use. Shoe Clinic Franchises Limited reserves the right to modify these terms and conditions as and when necessary.
All documents, visuals, animations and graphics contained in the “Shoe Clinic” website are the property of Shoe Clinic Franchises Limited.

The “Shoe Clinic” website is protected by copyright. You may print out documents or pages for your individual/company use, but no unauthorised distribution or making available to the public (whether in print or electronic form) of any data contained within this website is permitted without prior consent from Shoe Clinic Franchises Limited.
The right to edit or delete any documents, information or other content appearing on the website is at the discretion of Shoe Clinic Franchises Limited.

The “Shoe Clinic” website may contain links to other websites. Shoe Clinic Franchises Limited is not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Shoe Clinic Franchises Limited. Inclusion of any linked website on “Shoe Clinic” website does not imply approval or endorsement of the linked website. If you decide to leave the “Shoe Clinic” website and access third party sites, you do so at your own risk.

You may not create a hypertext link to any page on this website without Shoe Clinic Franchises Limited’s prior consent. The creation of the hypertext link without Shoe Clinic Franchises Limited’s approval is a breach of its intellectual property rights and actionable by Shoe Clinic Franchises Limited. If you create a link to this website, you remain fully responsible for any consequences of that link, whether direct or indirect and you will be liable to Shoe Clinic Franchises Limited for all loss, damage, liability, costs or expense incurred by Shoe Clinic Franchises Limited arising from the link.


Shoe Clinic Franchises Limited reserves the right to make changes to the content on this site and these terms and conditions at any time and without notice. We endeavour to provide the most accurate and up to date content where possible on this website, but advise that at any time our suppliers can change or update content and it is recommended that you refer to the product specification manuals that come with the product for the latest information.
While we endeavour to supply accurate information on this site, errors and omissions may occur. Where allowed by law, Shoe Clinic Franchises Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
We will use reasonable endeavours to ensure that the website operates reliability and consistently, but we do not guarantee or provide any warranties that the website will operate uninterrupted without any faults.
We are not responsible for any losses suffered by you or any third parties (including direct, special, indirect, consequential, loss of profits, exemplary or otherwise) arising out of your access to the website, interruption or unavailability of the website, system outages or malfunctions, however caused. This includes viruses alleged to have been obtained from the service, your use of or reliance on the service or any of the information or materials available on the service, regardless of the type of claim or the nature of the cause of action. Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Intellectual Property

Shoe Clinic owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright. Shoe Clinic welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content. We advise that you may not copy or display for redistribution to third parties or for commercial purposes, any portion of this site without the express permission of Shoe Clinic Franchises Limited. You must ensure that your access to this website is not illegal or prohibited by the laws in the country in which you access the website and does not infringe the intellectual property rights (copyright, trademark, brand etc.) of any third parties. You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.


Please note that although this site has some hyperlinks to other third-party websites, these sites have not been prepared by Shoe Clinic and are not under the control of Shoe Clinic. The links are only provided as a convenience, and do not imply that Shoe Clinic endorses, checks, or approves of the third-party site. Shoe Clinic is not responsible for the privacy principles or content of these third-party sites. Shoe Clinic is not responsible for the availability of any of these links.

Security and Confidentiality

When transmitting and dealing with your personal information over the Internet, you acknowledge that the Internet is not a secure environment. Although we have physical, electronic and managerial processes in place to protect our website and the information we collect via our website or email, we cannot guarantee that your information will be secure, confidential and free from unauthorised access or security breaches. Accordingly, you acknowledge and agree that we are not liable for any unauthorised access damage or loss that may occur or for correcting or restoring your account which may have been damaged by reason of the unauthorised access.

Disputes & Jurisdiction

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.


Your privacy is important to us and we will take all reasonable steps to ensure that information held is secure in accordance with our Privacy Policy. Our website uses a checkout page with security measures to process your private payment details. We use Payment Express Gateway to process credit card payments. The information is held by: Shoe Clinic Franchises Limited, 58b Willis Street, Wellington 6011, New Zealand. Credit Card details are never saved to our servers or seen by our website.

Communication with You

We may send you emails from time to time advising you of changes to the services we provide or other information we believe may be of interest to you. At any time, you will be able to unsubscribe from our mailing list by following the specific instructions in the email you receive.

Business Transitions

In the event we go through a business transition, such as a merger, change of ownership or control, or sale of a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.

Severability, if any part of these terms is held to be invalid, illegal or unenforceable, that part will be severed and the remainder of these terms will remain in full force and have full effect.


We will send relevant invoices and notices, if and as required under these terms to the email address nominated by you. It is your responsibility to ensure that you keep us informed of any changes to your contact details. You will be deemed to have received a notice sent by email at the time that we send it.

Account Information

If you choose to create an account, access to your account is by your designated username and password. You may change your password at any time. If you forget your password, we will send you an email containing a new password. If you create an account, you are responsible for keeping your login information confidential and secure. Without limiting the foregoing, you agree: (a) Not to permit any other person to use your username or account; and (b) Not to disclose, or provide to any other person your password, email address or any information that may allow that person to gain access to your account. You indemnify us against any claim by a third party arising out of a breach of these terms and conditions either by you or by any person using your login information, whether or not you have authorised that person to use your login information. If we have reason to believe that there is likely to be a breach of security, misuse of the website or any unlawful activity, we may suspend and/or terminate your account without notice.

In-store customers that provide us with their Email and Name information may have a website account created automatically some time after ordering.

Your Responsibilities

You are responsible for:

  • Ensuring that all information you provide to us is correct and complete.
  • Ensuring that your use of the website and the services is lawful and does not interfere with the use of the services by any other person.
  • Complying with these terms, and any of our policies relating to your use of the website.
  • Complying with all other lawful requirements relevant to your use of the website.
  • Keeping us informed of any changes to your contact details.

You shall not copy, modify, distribute, demonstrate to a third party, decompile, reverse engineer or otherwise deal with any part of the website or its content in any way which would be detrimental to our rights or the rights of any person. You must not attempt to damage, interfere or harm this website or any network or system underlying or connected with it, including by using a robot, spider, scraper or other automated means to access this website or the information on it for any purpose. You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.

Changes to this Agreement

These terms (including any terms or policies explicitly incorporated by reference) amounts to the whole of the arrangement between you and us relating to your use of the website or our services. These terms replace any prior related agreements and understandings between you and us. Shoe Clinic Franchises Limited reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


Our products are sold with a manufacturer's warranty.

Privacy Policy

This privacy statement covers all aspects of the Shoe Clinic website which is operated by Shoe Clinic Franchises Limited. Please read it carefully before accessing the website.

Collection of Personal Information

Your use of this website and our services will generate certain information that will be monitored and recorded electronically by us. Information of this type may include, for example, your IP address, your usage statistics, etc. We use this information to operate and improve the site and the services we provide to you. To perform certain functions, such as purchasing online, we will ask you to disclose personal information, such as names, addresses, telephone numbers or email addresses. If you choose to sign up with us, we may request additional information from you such as your billing address. If you are an individual, you have the right of access to and correction of personal information that we hold about you. If you have any questions regarding this privacy statement or would like to access, correct and/or change the information collected at any time, please contact us.

Our website does not store or handle Bank Account or Credit Card information, this is handled by the Payment Gateway services we use.

Use of Personal Information

We recognise that it is important for customers to retain their privacy and be satisfied that their information is protected when they take advantage of our services. Consequently, we use various security measures and follow privacy principles to protect your information from unauthorised use. However, as the internet is not a secure environment, we cannot guarantee that your personal information will be protected from unauthorised access or security breaches. Except as set out in this policy, we will not pass your personal and contact information to any other organisations or third parties for marketing purposes without your permission. We may engage outside third parties to assist us to perform research or provide services to you (such as delivery of goods). In this event, we will only provide such third parties with the information they require to perform these services.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on us, to protect and defend our rights, or act in urgent circumstances to protect the personal safety of users of this website. You acknowledge and agree that we have no liability for a breach of privacy in these circumstances.


Some of this information may be gathered through the use of "cookies". A cookie is a small text file placed on your computer's hard drive or browser by a webpage server. If you want to disable these cookies, you may do so by changing the setting on your browser. However, if you disable cookies, you may not be able to use all the functions on this website.

Notification of Changes

Whenever we change our privacy policy, we will post those changes here, and other places we think appropriate so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Information

If you have any questions or suggestions about our privacy policy, please contact us at Shoe Clinic Franchises Limited by Phone: 0800 254 642 or (04) 472 4219 or Email: [email protected]